Shipping policy

• Orders placed before 2.00pm Monday to Friday will be dispatched the next business day. Every effort will also be made to dispatch orders placed outside of these times on the next business day.
• Saturday, Sunday and Public Holidays are not classed as business days.
• Where the customer gives 'Authority to Leave', you authorise the delivery driver to leave your parcel unattended at your shipping address and you take full responsibility for the parcel once it is scanned as delivered. We are unable to pursue any claims for lost items once the parcel is scanned as delivered.
• Authority to Leave cannot be given for high value items and/or orders, even if the customer requests this.
• We primarily use Australia Post services, but reserve the right to use a courier service for our Standard Delivery option at any time. This may be due to high delivery costs to a particular address, delays being experienced by Australia Post or for any other reason we deem necessary.
• Once collected from us, the timeframe for delivery will depend on Australia Post (or the courier service if applicable), and is out of our control. While we find delivery to most addresses is usually quite fast, if you're in a hurry for an item, we recommend opting for Express shipping as a precaution.
• Please note we do not ship to freight-forwarding companies or addresses. Any orders placed with a freight-forwarder address will be cancelled and refunded.

Standard Delivery

Our standard delivery service is free for orders of $79 and above and $10 for orders below this value. We primarily use Australia Post Parcel Post for this shipping option.

AusPost Express Shipping

Orders of $79 and above may opt for Express Shipping for a flat fee of $10. Orders below $79 will be charged $20 for Express Shipping.

New Zealand

Delivery to New Zealand addresses will be $10 for orders of $79 and above, or $20 for orders below this amount. There is no Express Shipping option for New Zealand addresses.